Family had to battle Facebook in court to have their deceased daughter Facebook account deleted after her death
A judge in Brazil had warned Facebook of a possible jail sentence unless the company deletes a young women's Facebook account after her death.
In April 2013 Dolores Pereira Coutinho, a mother from Brazil won a battle to have her dead daughter’s Facebook page deleted, 2 years after her death. Since the death of her daughter, for no less than 7 months Ms Coutinho persistently requested Facebook to delete her daughter’s Facebook account.Facebook, however, simply ignored all her requests, sending her automated responses in reply. Having been ignored, the devastated mother filed for legal proceedings against Facebook.
Facebook then agreed to turned the privacy of the deceased young girl to private, but insisted it would not have the account deleted. Mr Coutinho and her family, explained to the court that they had felt deprived of their wishes to have the account completely closed down. Despite Facebook resenting the family's request, Jude Vania de Paula Arantes ordered on 19 March Facebook to close the deceased girl’s account. Having had the order ignored, the judge make a second ruling on 10 April requiring Facebook to close down the deceased account within 48 hours or face imprisonment.
Speaking to the BBC, Ms Coutinho explained that "This 'wailing wall' just makes me suffer too much."
The judge criticised Facebook police to turn deceased people's Facebook accounts into a "memorial wall". He noted that making the girl's profile into a "memorial wall" went against "the right of personal dignity and inflicted great suffering on the mother, due to the premature death of her only child".
In 2012, Facebook decided to withdraw its telephone support line and replaced it with a series of automated messages, often taking its amused and frustrated users round and round in circles with no real solutions and without any ability to communicate with a real human being. Facebook basically cannot stand the idea of having to speak to its customers in person.
In 2015, Facebook has changed its policy about what happens to Facebook accounts after someone passes away. It now offers a choice to either appoint a legacy contact to look after a memorialised account or have a deceased account permanently deleted from Facebook.
Memorialised accounts are a place for friends and family to gather and share memories after a person has passed away. Memorialised accounts have the word Remembering shown next to the person's name on their profile.